How To Contact Seller On Amazon | Information

Amazon:-Imagine that you have ordered a product from Amazon, only to find that it is not what you need. It can be a bicycle or a tent, or any other item. For whatever reason, you’ve realised that it won’t work out as you planned. The only thing you can do to cancel the order is to contact the seller and explain your situation. Read on and we’ll give you two different ways to do it.

How To Contact Seller On Amazon

Before getting into the details, you should know that you cannot contact the sellers if the item in question is eligible for Amazon Prime. Amazon customer service takes care of that. Otherwise, here is what you need to do to contact the seller:

  1. Log into your Amazon account.
  2. Click on “Orders” in the upper right corner.
  3. Find the order in question so that you can contact the seller. Copy the product name or ASIN / ISBN for a later step.
  4. You will see a line just below the product name that says “Sold by: [seller’s name]”. Click on the seller’s name to access the next tab.
  5. You will see a yellow box at the top right of the screen that says, “Ask a question.” Click on it to start communication.
  6. Two drop-down menus will appear. You will be able to choose between “an order I have placed” and “choose a different order”. You will be able to track the package, return what you ordered, or continue to contact the seller. The other drop-down menu allows you to select the topic for your problem.
  7. Press «Write message».
  8. Write what you want to say to the seller and include the product name or ASIN / ISBN that you copied in the third step. Do not include any personal information, credit card numbers, links, etc. Amazon will delete such messages automatically.
  9. Click “Send Email” to finish the process.

When you send an email through Amazon, your original address will be replaced with an automatically generated email to protect your personal information. The seller has two business days to respond. Once you start a conversation with a seller, your account will be saved in the “Accounts and lists” tab. If you click on the “Message Center”, you can continue the conversation at any time.

Another Method To Contact Seller On Amazon

If the seller also provides the shipping services, you can contact them in another way.

  1. Log into your Amazon account.
  2. Click on “Orders” in the upper right corner.How To Contact Seller On Amazon
  3. Find the item you ordered and click “Get help with ordering.”

Provide the necessary information, and Amazon will begin work on the issue. You will get the seller’s contact if necessary.

Amazon Customer Service Will Help You To Contact Seller On Amazon

Amazon is built to run smoothly, but in some rare cases, you may experience communication issues. If you can’t get the contact information you need, or the seller doesn’t respond to you in time, you can always contact Amazon Customer Service. The people there are very professional and will go out of their way to help you get in touch with the seller asap.

Fix things before it’s too late

You should only contact the seller in case the order is not working properly or if you have changed your mind about something you already bought. If you find that you don’t want something, try to contact the seller as soon as possible before the item reaches the shipment.

Things like that happen all the time on Amazon, so it’s not a big deal. Amazon sellers are usually very polite and go out of their way to help their customers.

Have you ever had to contact a seller on Amazon? What are your experiences? Share your story with us in the comment section below.

How To Contact Seller On Amazon

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